FAQ

Which size should I order?

Our pieces follow standard EU sizing. Every product page has a size guide with chest, waist and hip measurements in cm and inches, plus EU, UK and US conversions. Between sizes? Take the larger one, linen relaxes with wear.

How long does delivery take?

Orders are packed within 24 to 48 hours and delivered in 7 to 12 business days, tracked the whole way. Shipping is free worldwide.

Will I pay customs fees?

No. Taxes and duties are included in the price at checkout.

Can I exchange my order?

Yes, free of charge. Details on the Returns & Exchange page.

How do I care for linen?

Machine wash cold, hang to dry. Linen softens with every wash and needs no ironing for the natural look it was cut for.

How do I care for suede?

Brush with a soft dry brush after wear and keep it away from rain. A suede protector spray once a season keeps the nap clean.

Which payment methods do you accept?

Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay, all through an SSL encrypted checkout.

How do I reach you?

Write to support@castielli.com. We answer within 24 hours, Monday to Saturday.